Refund policy

1. RETURN & REFUND POLICY

Return & Refund Policy

At [Your Brand Name], we want you to be happy with your purchase. Please carefully review the following return and refund terms before placing your order.

Return Request Period

Return requests must be submitted within 24 hours of placing the order.

Requests submitted after 24 hours may not be accepted, except where applicable consumer rights require otherwise, such as where an item is defective, damaged in transit, or incorrectly supplied.

Return Eligibility

To be eligible for a return:

The return request must be submitted within 24 hours of placing the order.
The product must be unused and unworn.
The product must be in its original condition.
All original brand/product tags must remain attached and intact.
The product must not have been washed, altered, damaged, stained, perfumed, or otherwise used.
The original packaging should be retained wherever reasonably possible.
Products showing signs of wear, use, washing, alteration, damage, stains, odors, or missing/damaged tags may be rejected.

Items That Cannot Be Returned

We may not accept returns for products that:

Have been worn or used.
Have been washed or altered.
Have missing or damaged original tags.
Have been damaged after delivery.
Show stains, makeup marks, perfume/deodorant marks, or other signs of use.
Are returned without the required original packaging where the packaging is necessary to verify the product's condition.

Wrong, Damaged, or Defective Products

If you receive a product that is wrong, damaged, defective, or materially different from what you ordered, please contact us as soon as possible with your order number and clear photographs/videos of the product and packaging.

Such issues will be reviewed separately from our standard change-of-mind return policy.

Refunds

Once the returned product is received and inspected, we will determine whether it meets the return conditions.

If the return is approved, the applicable refund will be processed to the original payment method or through another available refund method.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

Return Shipping

For returns that are not due to a defect, damage, or an error on our part, the customer may be responsible for applicable return shipping costs.

Where the return is due to our error, a wrong product, or a qualifying defect/damage, we will review the matter and provide appropriate instructions.

Exchanges

Subject to availability, exchanges may be offered for eligible products. An exchange request must meet the same applicable product-condition requirements.